Support
Get Chalked — Help & Support
Contact Us
We respond to every email — usually within 24 hours.
Common Issues
Scores aren't showing for a meet
Scores depend on the meet director uploading them to score databases. Pull down to refresh, or check back in a few hours. If you see scores posted online but not in the app, contact us.
Can't find my gymnast in search
Make sure you're spelling the name correctly. Try just the first name or last name. If they've never competed in a meet that posts scores online, they won't appear in our database yet.
Push notifications aren't working
Check that notifications are enabled in your phone's Settings → Get Chalked. If they're on but still not working, try toggling notifications off and on again.
App is running slowly
Try closing and reopening the app. If the issue persists, go to Settings → Clear Cache. This won't delete your gymnasts or data.
My purchase didn't go through
Go to Settings → Restore Purchase in the app. If you were charged but don't have access, contact Apple or Google support for a refund, then try again.
💡 Help Us Help You Faster
- Describe the issue — What were you trying to do? What happened instead?
- Include your device — iPhone or Android? What model and version?
- Screenshots help — If you see an error, snap a screenshot and attach it.
- Athlete/meet names — If it's about a specific gymnast or meet, include the name.
Refunds
iOS
Refunds are handled by Apple.
reportaproblem.apple.com
Android
Refunds are handled by Google.
play.google.com/store/account
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