Support Center
Get help with Get Chalked. We respond to every email.
Getting Started
Adding Your First Gymnast
Search by name, tap to add, done. Takes 30 seconds.
Understanding the Dashboard
Your home screen explained — scores, PRs, and trends.
Setting Up Notifications
Get alerted the moment scores are posted.
Restoring Your Purchase
Got a new phone? Here's how to get your app back.
Features & How-To
Understanding PRs and Analytics
How Get Chalked tracks progress and personal records.
Sharing PR Cards
How to create and share beautiful score celebrations.
Using Offline Mode
Access your data when the gym has no WiFi.
Reading the Progress Charts
What the analytics are telling you about your gymnast.
Common Issues & Fixes
Scores aren't showing for a meet
Scores depend on the meet director uploading them to score databases. Pull down to refresh, or check back in a few hours. If you see scores posted online but not in the app, contact us.
Can't find my gymnast in search
Make sure you're spelling the name correctly. Try just the first name or last name. If they've never competed in a meet that posts scores online, they won't appear in our database yet.
Push notifications aren't working
Check that notifications are enabled in your phone's Settings → Get Chalked. If they're on but still not working, try toggling notifications off and on again.
App is running slowly
Try closing and reopening the app. If the issue persists, go to Settings → Clear Cache. This won't delete your gymnasts or data.
I need a refund
Refunds are processed through Apple or Google, not through us. On iOS: Settings → Apple ID → Purchase History, or reportaproblem.apple.com. On Android: Google Play → Menu → Account → Purchase History.
