Support Center
Get help with Get Hooked! — your fishing intelligence system.
Common Issues & Solutions
GPX Import Issues
Problem: GPX file won't import or waypoints are missing
Solutions:
- Ensure the file is in GPX 1.0 or 1.1 format
- Check that waypoints have valid latitude/longitude coordinates
- Try opening the GPX file in a text editor to verify it's not corrupted
- Save the file to Files (iOS) or Downloads (Android), then open within Get Hooked!
River Flow Data Not Showing
Problem: River flow indicators aren't appearing on the map
Solutions:
- Ensure you have internet connectivity
- Verify the Rivers layer is enabled in map layers menu
- Zoom in closer — rivers appear at certain zoom levels
- Not all rivers have monitoring stations with real-time data
Forecasts Not Generating
Problem: AI forecasts won't generate or show errors
Solutions:
- Check internet connectivity (forecasts require weather API data)
- Verify your subscription is active
- Ensure the forecast location has valid GPS coordinates
Still Need Help?
Email us at info@hookedonyutz.com
Please include: device model, OS version, app version, and screenshots if applicable.
Response Time Within 24 hours
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